As employees transition to remote work in the wake of the COVID-19 global pandemic, new insights on how to effectively manage virtual employee engagement during a crisis are emerging. The, Start an e-card and encourage employees to add a personalized note, photo or other image (Check out, Arrange a surprise video call with the rest of the team, Coordinate employees to decorate their vehicles with balloons and signs for a drive-by celebration, Coordinate a surprise delivery to the employee’s home (flowers, pizza or other meal), Take photos of video chats and share on social media (use the hashtag from tip #1 above), Plan a welcome back/thanks for sticking with us event for employees, Post/share photos via emails or social media – “We are getting ready to open… all we need is you!” (Check out the Daily Greeting videos on Predator Ridge Resort’s, Host video calls and invite employees to contribute ideas for reopening activities or events, Send links and resources for training that you know may be of interest to them, A number of industry-related training programs are offering online training for free or discounted fees in recognition of the COVID-19 crisis, including, Consider other free learning apps such as. As employees transition to remote work in the wake of the COVID-19 global pandemic, new insights on how to effectively manage virtual employee engagement during a crisis are emerging. But step one is determining where exactly things are receding, acknowledging why it happened, and establishing a plan for how morale and productivity will be restored. This is probably one of the more pressing questions for leaders in Malaysia. A celebration, particularly during this challenging time may also provide a welcome, and likely much needed, positive distraction for you and your team. In the midst of the last global crisis in 2008, WD-40 Company chief executive Garry Ridge recalls that fear was beginning to consume his employees. Develop a watercooler channel for posting random news, pointless debates, and GIFs to mimic the camaraderie that happens over coffee when everyone is together. Over the next decade the company’s market cap grew nearly 300 per cent. The 2018 Trends in Global Employee Engagement Report by Aon showed a four-point rise from the previous year, with 63 per cent of Malaysians said to be engaged in their work, up from 59 per cent in 2017. Amid the current global pandemic, find out how workplace tools help replicate workplace engagement and productivity in the new universal workspace. To help managers maintain employee performance and engagement, Gartner Inc. has identified six initiatives HR can implement. Consider setting up a schedule for regular communication and invite employees to attend and contribute. To fully support employees, it’s key for managers to consider life outside of work. A lack of openness and honesty is going to lead to more fear. “When someone shows a red, we say ‘thank you for that visibility.’ When we work a red to a yellow, we thank everybody. When I am more mindful, more aware, more thankful, everybody’s more engaged, focused, and productive.”. We need to jolt ourselves out of our self-centeredness. One of the available case studies of employee engagement during crisis is that of the Taj Mumbai case study (Deshpande R. And Raina A. ;2011). What to keep in mind when disaster strikes. All Rights Reserved. In an environment where information is withheld or not communicated properly, rumors take the place of facts. May 20, 2020 Sponsored Conduent Learning Services 21 sec read. What to do as an employer to maintain an engaged workforce? 7 Ways to Increase Employee Engagement During the Health Crisis Thankfully, there is a lot you can do to help your people move up from the first two levels in Maslow's hierarchy. Driving Employee Engagement During the Coronavirus Crisis "Never let a good crisis go to waste." Employees' needs can easily be overlooked during a rocky transition period - and most transitions do have their rocky patches. It speaks volumes of employee engagement in. In fact, 90 percent of workers say they are more likely to stay at an employer that takes and acts on feedback. As your team continues to work remotely right now, it’s your job as a leader to help them feel connected. What is employee engagement? Copyright © 2021. go2 Tourism HR Society. Employee engagement during disasters and moments of national crisis. But this is not a zero-sum issue. What to keep in mind when disaster strikes. Most of these are tremendously important for the ultimate employee experience, especially during a crisis. By Gary Flood August 4, 2020. It can provide a distraction, something to look forward to and work towards, and provide a sense of accomplishment (and another reason to celebrate) when completed. Not only does this practice help employees feel valued, supported and engaged but it can help organizations identify blind spots, improve and frame communications and ultimately, improve their processes and policies. The role of employees in seeing a brand through the tough times is invaluable. Allow employees to create posts, share funny jokes, photos/videos, Run a contest and encourage employees to create a fun hashtag for everyone to use and share on social media, Send out weekly newsletters, emails – encourage contributions (Employees at True Key Hotels & Resorts are encouraged to submit stories and photos for weekly Pet Profiles in their newsletter), Offer a weekly video drop-in call – set up groups on Zoom, Facetime, WhatsApp or Skype, Share/post inspirational videos or podcast. Encouraging and providing employees with opportunities to learn and develop their skills while they are off work will show that you are still interested and invested in them. Employee Engagement Specialist Axel Schiphof answers in a webinar. Exercise Challenges. Ongoing training or personal development during a lay off may also help some individual cope within a difficult situation, where much is outside of their control. Where possible, offer assistance, share local resources and information that may be of help to employees (and encourage others to do the same). I’m needed. Managing Virtual Employee Engagement During Crisis. Organizations have an opportunity to improve employee experience during the return phase of the COVID-19 crisis by shifting from a focus on meeting health and safety needs to a more nuanced approach that recognizes differences among the workforce. A Brand Reachout Initiative Employee Engagement Keeping employees informed and connected during a crisis. @SpeakersDotCa Based on our decades of experience teaching executives around the world, we have seen first-hand that every leader at some point will have to navigate a crisis or two. Share everything. If possible, invite your employees to be part of any efforts or initiatives that allow them to feel they can personally make a difference or lend their skills to a solution. ~ Michael "Pinball" Clemons As founders of the global training company, The Culture Works, they work with organizations around the world to address employee engagement, leadership, and organizational culture. Employees will remember for a long time how they were treated during a crisis. Employee development contributes to higher employee engagement, which is hugely important in our current state. And employee engagement is the most powerful driver of productivity and retention. During times of crisis, it is critical for organizations to gather employee feedback and take action so employees feel heard and supported by their manager and organization. During a global crisis, employee wellness can suffer in several different ways – whether it’s physical, mental, emotional, or a combination of all three. physical distancing measures) as well as maintaining the viability of their business. Employee engagement is a proven leading indicator of productivity. Conversations surrounding the future of work have been happening for a while. 3. Show employees how much they mean to you and your business by taking time to recognize and celebrate special occasions with employees. ", Customer Service Certification on Diversity and Inclusion, 910-850 West Hastings Street “The whole thing is really based on gratitude,” he said.