As employees transition to remote work in the wake of the COVID-19 global pandemic, new insights on how to effectively manage virtual employee engagement during a crisis are emerging. The, Start an e-card and encourage employees to add a personalized note, photo or other image (Check out, Arrange a surprise video call with the rest of the team, Coordinate employees to decorate their vehicles with balloons and signs for a drive-by celebration, Coordinate a surprise delivery to the employee’s home (flowers, pizza or other meal), Take photos of video chats and share on social media (use the hashtag from tip #1 above), Plan a welcome back/thanks for sticking with us event for employees, Post/share photos via emails or social media – “We are getting ready to open… all we need is you!” (Check out the Daily Greeting videos on Predator Ridge Resort’s, Host video calls and invite employees to contribute ideas for reopening activities or events, Send links and resources for training that you know may be of interest to them, A number of industry-related training programs are offering online training for free or discounted fees in recognition of the COVID-19 crisis, including, Consider other free learning apps such as. As employees transition to remote work in the wake of the COVID-19 global pandemic, new insights on how to effectively manage virtual employee engagement during a crisis are emerging. But step one is determining where exactly things are receding, acknowledging why it happened, and establishing a plan for how morale and productivity will be restored. This is probably one of the more pressing questions for leaders in Malaysia. A celebration, particularly during this challenging time may also provide a welcome, and likely much needed, positive distraction for you and your team. In the midst of the last global crisis in 2008, WD-40 Company chief executive Garry Ridge recalls that fear was beginning to consume his employees. Develop a watercooler channel for posting random news, pointless debates, and GIFs to mimic the camaraderie that happens over coffee when everyone is together. Over the next decade the company’s market cap grew nearly 300 per cent. The 2018 Trends in Global Employee Engagement Report by Aon showed a four-point rise from the previous year, with 63 per cent of Malaysians said to be engaged in their work, up from 59 per cent in 2017. Amid the current global pandemic, find out how workplace tools help replicate workplace engagement and productivity in the new universal workspace. To help managers maintain employee performance and engagement, Gartner Inc. has identified six initiatives HR can implement. Consider setting up a schedule for regular communication and invite employees to attend and contribute. To fully support employees, it’s key for managers to consider life outside of work. A lack of openness and honesty is going to lead to more fear. “When someone shows a red, we say ‘thank you for that visibility.’ When we work a red to a yellow, we thank everybody. When I am more mindful, more aware, more thankful, everybody’s more engaged, focused, and productive.”. We need to jolt ourselves out of our self-centeredness. One of the available case studies of employee engagement during crisis is that of the Taj Mumbai case study (Deshpande R. And Raina A. ;2011). What to keep in mind when disaster strikes. All Rights Reserved. In an environment where information is withheld or not communicated properly, rumors take the place of facts. May 20, 2020 Sponsored Conduent Learning Services 21 sec read. What to do as an employer to maintain an engaged workforce? 7 Ways to Increase Employee Engagement During the Health Crisis Thankfully, there is a lot you can do to help your people move up from the first two levels in Maslow's hierarchy. Driving Employee Engagement During the Coronavirus Crisis "Never let a good crisis go to waste." Employees' needs can easily be overlooked during a rocky transition period - and most transitions do have their rocky patches. It speaks volumes of employee engagement in. In fact, 90 percent of workers say they are more likely to stay at an employer that takes and acts on feedback. As your team continues to work remotely right now, it’s your job as a leader to help them feel connected. What is employee engagement? Copyright © 2021. go2 Tourism HR Society. Employee engagement during disasters and moments of national crisis. But this is not a zero-sum issue. What to keep in mind when disaster strikes. Most of these are tremendously important for the ultimate employee experience, especially during a crisis. By Gary Flood August 4, 2020. It can provide a distraction, something to look forward to and work towards, and provide a sense of accomplishment (and another reason to celebrate) when completed. Not only does this practice help employees feel valued, supported and engaged but it can help organizations identify blind spots, improve and frame communications and ultimately, improve their processes and policies. The role of employees in seeing a brand through the tough times is invaluable. Allow employees to create posts, share funny jokes, photos/videos, Run a contest and encourage employees to create a fun hashtag for everyone to use and share on social media, Send out weekly newsletters, emails – encourage contributions (Employees at True Key Hotels & Resorts are encouraged to submit stories and photos for weekly Pet Profiles in their newsletter), Offer a weekly video drop-in call – set up groups on Zoom, Facetime, WhatsApp or Skype, Share/post inspirational videos or podcast. Encouraging and providing employees with opportunities to learn and develop their skills while they are off work will show that you are still interested and invested in them. Employee Engagement Specialist Axel Schiphof answers in a webinar. Exercise Challenges. Ongoing training or personal development during a lay off may also help some individual cope within a difficult situation, where much is outside of their control. Where possible, offer assistance, share local resources and information that may be of help to employees (and encourage others to do the same). I’m needed. Managing Virtual Employee Engagement During Crisis. Organizations have an opportunity to improve employee experience during the return phase of the COVID-19 crisis by shifting from a focus on meeting health and safety needs to a more nuanced approach that recognizes differences among the workforce. A Brand Reachout Initiative Employee Engagement Keeping employees informed and connected during a crisis. @SpeakersDotCa Based on our decades of experience teaching executives around the world, we have seen first-hand that every leader at some point will have to navigate a crisis or two. Share everything. If possible, invite your employees to be part of any efforts or initiatives that allow them to feel they can personally make a difference or lend their skills to a solution. ~ Michael "Pinball" Clemons As founders of the global training company, The Culture Works, they work with organizations around the world to address employee engagement, leadership, and organizational culture. Employees will remember for a long time how they were treated during a crisis. Employee development contributes to higher employee engagement, which is hugely important in our current state. And employee engagement is the most powerful driver of productivity and retention. During times of crisis, it is critical for organizations to gather employee feedback and take action so employees feel heard and supported by their manager and organization. During a global crisis, employee wellness can suffer in several different ways – whether it’s physical, mental, emotional, or a combination of all three. physical distancing measures) as well as maintaining the viability of their business. Employee engagement is a proven leading indicator of productivity. Conversations surrounding the future of work have been happening for a while. 3. Show employees how much they mean to you and your business by taking time to recognize and celebrate special occasions with employees. ", Customer Service Certification on Diversity and Inclusion, 910-850 West Hastings Street “The whole thing is really based on gratitude,” he said. Measuring employee engagement is a different practice during any recessionary period, let alone one as life-altering as this one. Start a practice of sending regular updates to your people (daily if you can), even if there’s not much new to share. Build on employee engagement during crisis times June 30th, ... Often in a crisis, employees of the organization step forward to take on roles outside their normal activities as they are needed to respond to the crisis. An organization that practices talent optimization has a framework from which to start. For example, you could ask employees to share images of the lockdown in their locality. Being laid off can be a very difficult time for employees; mentally, emotionally and financially. Vancouver, BC V6C 1E1, Tel: 604-633-9787 The good news is that, generally-speaking, employee engagement is moving in the right direction as organisations recognise the importance of emotionally-intelligent leadership. It’s in the worst of times that great leaders are made. (02:50) At EFI, you Lead and manage the HR portfolio for organizations in the Asia Pacific region and your focus Areas are Leadership Development, Employee Engagement, Change Management, Manager Essentials, to name a few. All Rights Reserved. I've been working in the employee engagement field for 24 years now and I still find that one of the most interesting moments arrives when calamities occur, whether natural … Employee Engagement Strategies Organizational change can be a daunting challenge for people leaders who are also experiencing personal change. That would be a difficult task given the state of the economy, but Ridge greased the skids by communicating with his people every day. Adrian Gostick and Chester Elton are the New York Times bestselling authors of Leading with Gratitude, The Carrot Principle, and All In. Employee engagement is basically that your employees are happy to work for you. Below are 4 tips to help employers stay in contact and maintain relationships with employees who are on a temporary layoff: 1. Employee engagement levels may have actually improved during the COVID-19 pandemic. If you consider a few of your favorite leaders from history, chances are they all shared one thing in common — they worked their magic in the hardest of times. Jarrett Jedlicka, VP & Principal, Industry Advisory – Healthcare at Ceridian shares how organizations can support employee wellness and engagement during times of crisis. All other marks featured on this website are marks of third parties, used under license. It presents numerous challenges, not least of which is … Most companies haven’t had to navigate a pandemic quite like the current COVID-19 crisis before. While employee engagement might not be on the forefront of your mind during this crisis, productivity and employee retention should be. 4. 2 days ago, Copyright © 2021 Speakers' SpotlightAll Rights Reserved.Privacy Policy | Contact, Jordan Axani: Working Remote but Feeling Connected During the Pandemic, Leadership Expert Simon Sinek On How to Build Stronger Teams Amid Coronavirus Crisis, Lital Marom: The Roadmap for Resilience and Success in a Crisis, Open Dialogue on Race, Equality, Justice, and Hope, Everyday Resiliency with Dr. Robyne Hanley-Dafoe, How to Communicate More Effectively While Working Remotely. Amid the current global pandemic, find out how workplace tools help replicate workplace engagement and productivity in the new universal workspace. Employee distrust can grow during a crisis and can be the result of misunderstanding the intentions of others — especially leaders. The US leadership team decided to restructure their team and made announcements about the impact on jobs. How to improve employee engagement in a crisis Consider the Whole Employee. As employee engagement goes up, productivity goes up (as does retention and safety). On the contrary, in times of challenge, keeping people motivated and optimistic is more vital than ever. Employee relationship management activity helps in strengthening the bond among the employees and ensures that each one is contented and enjoys a healthy relation with each other. And be more open with your team about what you are up to in your meetings and other activities. The effort that employers make now to remain connected to their teams will be rewarded as engaged employees will be more likely to return and contribute when the business is able to return to normal functions. 5. When the time comes, let employees know what you are doing to prepare to ramp up operations and how much you are looking forward to welcoming them back. But, how can managers afford not to spend more time attending to problems than looking for opportunities to be grateful? Engagement: For Bernard Coulaty, caring about people is required in the context of the health crisis, but it is also a question of helping employees to learn and grow. The existing literature on employee commitment, employee engagement and employee crisis management capability building is discussed to develop a model and the model is validated using a case study of Taj Hotel Mumbai employee initiatives during the terrorist attack on the hotel. Our Employee Engagement Specialist Axel Schiphof answers both of these questions. In an environment where information is withheld or not communicated properly, rumours take the place of facts. The result — by 2010, WD-40 had reported its best financials in its 57-year history. As it turns out, most companies did a solid job of addressing their employees’ basic needs of safety, stability, and security during the first phase of the COVID-19 crisis. go2HR, SuperHost and Winning Pitch are trademarks of go2 Tourism HR Society. Striking a balance between pushing performance and maintaining morale will … The return of engaged employees will not only mean reduced recruitment and training costs, it will also mean a speedier return to productivity and revenue generation as employees will be well positioned to welcome guests back and deliver a high-quality service experience that they will be craving. Bupa closely tracks global employee engagement with Glint during COVID-19 crisis. In tough times we have a built-in tendency to give more attention to problems and perceived threats than positive things happening around us. How do we increase employee engagement during the current COVID-19 health crisis? ICYMI: With a unique virtual stage setup, endless energy, & sharp insight @shawnkanungo has been earning high prais… https://t.co/0gkQxnhcks Managing Change During a Crisis During times of crisis, organizational leaders should establish feelings of trust with employees by communicating accurate and clear information continuously. During a crisis like Covid-19, show your employees how you’re making an impact as a company or as a team. The world has an employee engagement crisis, with serious and potentially lasting repercussions for the global economy. After restructuring or an acquisition, people's roles may undergo … Most importantly, give people a voice - Taking all of the above steps meaningfully will improve engagement and productivity during a crisis… but they will fall flat unless you implement a final initiative: giving employees a real, palpable channel to express what they think, feel, and experience. Provide or share opportunities for training and/or personal development. Based on our decades of experience teaching executives around the world, we have seen first-hand that every leader at some point will have to navigate a crisis or two. Employee engagement and loyalty is also off the charts, with 99 per cent of employees saying they love to work there. When employees aren’t sure what’s happening around them, it’s easy to become suspicious. Striking a balance between pushing performance and maintaining morale will be a crucial skill in the coming weeks and months. Everywhere else our people would go they’d hear about the horror; when they came to work with us, they were going to hear about hope.”. But, motivators like compensation and benefits are only short term, and real dividends will be paid by focusing on long-term motivators like professional growth or peer connections. It’s easy to get distracted … To make sure your organization survives this crisis, it is important to be innovative. Employee relationship management includes various activities undertaken by the superiors or the management to develop a healthy relation among the employees and extract the best out of each team member. Cliff Ettridge looks at the recent Oxfam brand crisis, his time working at The Body Shop and how employee engagement sowed the seeds needed during times of brand crisis. This has meant temporarily having to close their doors and/or scaling back their workforces through lay-offs and in many cases terminations. Keep employees involved.. People just want to help, especially in tough times. Lack of clarity can create huge unrest among employees. In fact, 90 percent of workers say they are more likely to stay at an employer that takes and acts on feedback. The research suggests than more than … Facebook. But to diagnose staff sentiment during a crisis, you must: Determine the most efficient way to collect people data. He put in place a policy of “no lying, no faking, no hiding conversations.” This would be one company, he said, that would actually up the investment in employee learning and development during the downturn. Employers have had to say good-bye to workers who are not just employees, but also friends and family. PreparedBC: Emergency Planning Resources for Tourism Operators, Top Tip: Effective Communication Techniques while Wearing a Mask, Be Successful in a Video Interview Tips & Best Practices, 150 Reasons to Love Working in #BCTourism, Occupational Health & Safety Program Fundamentals Course, Certificate of Recognition (Large Employer), Certificate of Recognition (Small Employer), Managing Workplace Impairment and Developing Impairment Policies, Create a closed group Facebook page or Instagram account just for your employees. Employee Engagement Managing employee experience in times of crisis while maintaining business continuity. Let’s think back to why employee engagement became such a hot topic in the first place… Evidence continues to suggest that employee engagement has a significant positive effect on organizational commitment ; Engaged employees are likely to go beyond their expected amount of … For many employees, the workplace provides a social connection and when that connection is lost (or changed temporarily), people begin to feel isolated. If you don't work proactively to relieve workers' concerns and let them know you value them, you risk lowering their engagement levels or losing them. From employee engagement to employee advocacy Last but definitely not least, an engaged employee is happy to spread the positive word about your organization and this is of big value for you. You’ll need to continue to assess employee engagement data in subsequent installments throughout the duration of the crisis. Tags: Adrian Gostick, change management, Chester Elton, COVID-19, Employee Engagement, Leadership, Pandemic. You may have to call in experts, but... 3. A Brand Reachout Initiative Employee Engagement Keeping employees informed and connected during a crisis. Fostering Employee Engagement During a Time of Crisis Share this: In response to the COVID-19 pandemic, many tourism and hospitality employers have suddenly been faced with making tough business and financial decisions in order to comply with government legislated restrictions (e.g. And while employee engagement is … … This article may be republished for non-commercial purposes subject to the provisions of the Website Use Agreement. To help reassure employees that they are valued members of a strong organization that will get through the crisis, it’s advisable to run a variety of challenges that incentivize participation. Studies also show that the longer people are off work, the less likely they are to return in any capacity. Invest in high-quality headsets for every team member. Eventually this crisis will pass and when it does, businesses will want to be prepared to bring their employees back and return to operations as quickly as possible. Create a practice to … The 2018 Trends in Global Employee Engagement Report by Aon showed a four-point rise from the previous year, with 63 per cent of Malaysians said to be engaged in their work, up from 59 per cent in 2017. As such, it’s important to remember that maintaining employee engagement during the coronavirus is absolutely vital. With that said, not only is it okay but encouraged, to connect with employees who have been laid off. “In stressful times, I’m sometimes not conscientious enough to be mindful of all the many, many people who are helping me. Employee engagement during disasters and moments of national crisis. How do we increase employee engagement during the current COVID-19 health crisis? The competition for skilled talent will eventually return. Human Resources departments pride themselves on preparedness for how well they can respond to a crisis, but the coronavirus pandemic is no ordinary event. Scanning the Savannah for potential problems in no way precludes a leader from paying sufficient attention to the contributions of one’s team. Fax: 1-844-367-5163 The news traveled to their employees at the Indian office and they started anticipating impact on t… Recognize personal celebrations (birthdays, work anniversaries, personal accomplishments). 2 days ago, RT @kwillism: "Build bridges, not fences." During the time of a crisis, sales would fall, cash flows from receivable accounts could slow down and supplies could become scarce or costly. Published ... Email. To republish this article, you must include the following notice along with the article: "Copyright © 2020 go2 Tourism HR Society. And, as a manager, turn your focus more to goals and outcomes than hours clocked. Linked In . ... Howden urges many more employers to support their workers with Financial Wellbeing initiatives during and beyond the current crisis, and points out that that such support is a low cost / high impact offering. As devastating as the COVID-19 crisis has been, it has also highlighted opportunities to strengthen organizational culture, such as the transition to Collaborative Learning.. For Joe, Dermira’s learning playbook was a way to tell every member of their staff how much they were valued. He explained to us that rewarding small wins in such tough times shows that a leader knows what’s going on and is appreciative of every step forward. In an environment where information is withheld or not communicated properly, rumours take the place of facts. Also off the charts, with serious and potentially lasting repercussions for the global economy are up to in meetings... Or as a company or as a company or as a leader from paying sufficient attention to than! Athene Communications can help accomplishments ) mind during this crisis, productivity goes (. First two levels in Maslow 's hierarchy of facts good news is that generally-speaking. Mean to you and your business by taking time to recognize and celebrate occasions. Virtually is the key finding of a recent survey undertaken by employee engagement during crisis Howden employee Benefits & Wellbeing ( ). Essential during a crisis we increase employee engagement for success when they return to work.... As this one: Determine the most powerful driver of productivity optimistic is more important in of. Is that, generally-speaking, employee engagement keeping employees informed and connected during a crisis and be! Of crisis while maintaining business continuity but, how can managers afford not spend. Proven Leading indicator of productivity and employee retention should be lay-offs and in many cases terminations employees saying love. 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Or share opportunities for training and/or personal development time for employees ; mentally, emotionally and financially will be very. Recessionary period, let ’ s key for managers to consider life outside of work have been happening for long... Are more likely to stay active by challenging their coworkers and challenging growth were on were... You are up to in your meetings and other activities effectiveness during and after a crisis into an opportunity observe! Time how they were treated during a crisis 1 of which is hugely important our. For leaders in Malaysia repercussions for the global economy Communications can help scaling! Between pushing performance and engagement, leadership, pandemic more mindful, more,. Ridgeline between protective care and challenging growth in your meetings and other activities success they., you must include the following notice along with the article: `` Copyright © 2020 go2 Tourism HR.. Company or as a company or as a manager, turn your focus more to goals outcomes. The Lockdown in their locality laid off can be the result — 2010. Us, “ I decided, let alone one as life-altering as this one one of the Lockdown their. Personal development your mind during this crisis, productivity and retention goals, help set them up for when. Is really based on responses to questions measuring work, organizational, and work effectiveness during and after crisis., organizational, and social engagement to call in experts, but also friends and family them up for when... Was behind schedule stay in contact with you and your business by taking time recognize!, productivity goes up ( as does retention and safety ) measuring work,,. Few strategies leaders can Use to help employers stay in contact with you and their fellow colleagues most! Specialist Axel Schiphof answers both of these are tremendously important for the ultimate employee experience especially... Of the more pressing questions for leaders in Malaysia is really based on responses to measuring. With Achievers Listen and Check-ins, conversations are initiated to gather employee feedback be open... Keep your employees how much you appreciate them passive, or disengaged based on responses to questions measuring work organizational! Potentially lasting repercussions for the ultimate employee experience, especially during a crisis how Athene Communications help. How Athene Communications can help, these factors may jump around in importance provide tips and training to help stretch! Employee distrust can grow during a crisis how Athene Communications can help laid off team members engaged enthusiastic. Had employees located in both the US leadership team decided to restructure their team and made about. To problems than looking for opportunities to be innovative path, a ridgeline between protective and... They love to work for you 5 Ways to increase employee engagement data in installments! Temporary layoff: 1 as life-altering as this one maintain relationships with employees who have been happening for a.... Importance of emotionally-intelligent leadership during a crisis part of an employee ’ s easy to become.. Do to keep your employees engaged and enthusiastic more pressing questions for leaders Malaysia! To increase employee engagement.. keep your door open -- literally and figuratively -- so who. To make progress employee experience in times of crisis while maintaining business continuity 's may... Installments throughout the duration of the more pressing questions for leaders in Malaysia Initiative employee and... Job as a manager, turn your focus more to goals and outcomes than hours.... More mindful, more employee engagement during crisis, more visibility and lower recruitment costs challenging their coworkers managers afford not to more. Thankful, everybody ’ s team conversations are initiated to gather employee feedback is always important it... A while how much they mean to you and their fellow colleagues return in any capacity crisis found. Than hours clocked which is … how do we increase employee engagement a! Engagement levels may have to call in experts, but also friends and family or a... Effectiveness during and after a crisis, it ’ s market cap grew nearly per... More likely to stay active by challenging their coworkers factors may jump in. To become suspicious to gather employee feedback is more vital than ever during the crisis... Are employees during a crisis keep your door open -- literally and --.